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Benefits Service Representative

Department: Benefits
Location: Des Moines, IA

Proliant is seeking a Benefits Service Representative to join our team in Des Moines, IA.

Proliant is the trusted payroll and workforce solutions provider for companies nationwide. With around 4500 clients in all 50 states, and 10 processing centers across the country, we focus on our clientís needs directly. We deliver a fully integrated suite comprised of payroll, human resources, time and labor, benefits administration, and much more.

General Purpose: This is benefit specific and not a general HR position. The Benefits Service Representative is responsible for support and maintenance of multiple clients/companies with varying levels of benefits and employee counts in day-to-day navigation, utilization, and troubleshooting of the benefits platform.

Essential Duties/Functions:

  • Coordinates with the Benefits Implementation Representative in transitioning assigned accounts from implementation to service
  • Provides excellent and professional service to a group of assigned accounts
  • Answers client questions regarding system functionality within the Proliant service timelines
  • Advises clients on how to process changes properly, especially in regards to integrations and EDI files
  • Provides creative solutions in order to meet client needs
  • Researches system issues and seeks assistance when necessary
  • Ensures the success of the integration between benefits and payroll by monitoring error notifications provided by development
  • Proactively follows guidelines for Open Enrollment preparation and implementation for numerous clients
  • Troubleshoots EDI/Reporting errors and escalates issues to the EDI Specialist as needed

Additional Duties and Responsibilities:

  • Acts as a backup for other service reps as needed
  • Acts as a liaison between the EDI specialist, the client, and carriers as needed
  • Acts as a benefits resource to other Proliant team members

Position Requirements

  • Bachelorís degree in Business, Human Resources, Education, or similar field required
  • Prior experience with Infinity or Bswift software is a plus
  • General knowledge of benefits, plan designs, and compliance
  • Ability to develop proficiency in the use of applicable software programs
  • Highly motivated, proactive, detail oriented, and accountable
  • Ability to manage and complete multiple projects and activities with strict time-sensitive deadlines

Salary: Dependent on experience.

This is an excellent opportunity to get your foot in the door with a growing, respected company! We offer a great work environment, great location and top compensation. Benefits include Medical, Dental, Vision, Life, Short-term Disability, Long-term Disability, Flexible Spending Accounts, Paid time off, supplemental programs, and much more! Excellent benefits and 401K match.

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